Legal & Privacy Trust
Privacy Policy
Last updated: August 31, 2026. How Dastak collects, protects, and handles your personal information across our consumer app, web portal, and merchant platform.
1. Information We Collect
- Personal Details: When you register on Dastak (as a consumer or store owner), we collect your name, phone number, email address, and delivery locations.
- Order & Transaction Records: We store order items, payment status, store details, delivery receipts, and transaction history to facilitate fulfillment.
- Device & Usage Data: IP address, app version, OS details, device model, and crash logs to optimize app performance and secure authentication.
- Location Information: Precise GPS location data (collected only when enabled) to display nearby verified stores and calculate accurate 30–45 minute delivery times.
2. How We Use Your Data
- Order Fulfillment: Connecting consumers with nearby dairies, grocers, and food spots, and routing delivery riders to your doorstep.
- Merchant Dashboard & Analytics: Empowering store owners with live order chimes, sales receipts, master catalog management, and revenue analytics.
- Communication & Alerts: Sending real-time SMS, WhatsApp, or push notification order updates (e.g. "Order Confirmed", "Out for Delivery").
- Fraud Prevention & Security: Verifying 11-digit phone numbers starting with 03 to eliminate fake orders, prevent unauthorized access, and protect transactions.
3. Location & GPS Tracking
- We use your device location solely to discover open neighborhood stores within your immediate delivery radius.
- Location tracking for delivery dispatch occurs only during active live orders and stops automatically once your order is marked as delivered.
- You can disable location permissions at any time via your device settings, though manually selecting your address will be required for delivery.
4. Third-Party Data Sharing
- We NEVER sell your personal data, phone numbers, or order habits to third-party advertisers.
- Store Partners: Merchants receive only the necessary details (customer name, phone number, items ordered, and delivery address) to prepare and fulfill your order.
- Payment & SMS Gateways: Encrypted data is transmitted to banking partners and telecom gateways strictly to process transactions and send order SMS alerts.
- Legal Requirements: We may disclose information if required by law enforcement or regulatory authorities to protect safety and combat fraud.
5. Data Security & Protection
- All network traffic between the Dastak web portal, merchant mobile app, and backend servers is encrypted using industry-standard TLS 1.3 / SSL encryption.
- Passwords and authorization tokens are hashed using secure cryptographic algorithms (bcrypt/JWT) and stored securely in isolated MongoDB databases.
- Access to user records is strictly restricted to authorized Super Admin roles via role-based access control (RBAC).
6. Your Rights & Account Controls
- Data Access & Export: You can request a copy of your personal data or order history stored on Dastak.
- Correction & Deletion: You can update your profile, edit addresses, or request complete account and data deletion.
- Contact Support: If you have questions about our Privacy Policy or data security practices, reach out directly at hello.dastak@gmail.com.
Have privacy or security questions?
Our privacy team is available to assist you with data requests or inquiries.
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